At sip77, your privacy is a core commitment — not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a Member registered from Indonesia.
These highlights summarize our core privacy commitments. They do not replace the full policy below — please read every section carefully.
Every data transmission between your browser and the sip77 platform is protected by TLS 1.3 encryption. Payment details, login credentials, and personal records are never transmitted in plain text.
sip77 does not sell, rent, or trade your personal information to third-party marketers. Data shared with partners is limited strictly to what is necessary to operate payment processing, fraud prevention, and KYC verification.
Registered Members may request access to, correction of, or deletion of their personal data at any time by contacting our support team. Requests are processed within 30 calendar days of receipt.
We use only functional and analytics cookies necessary to operate the platform and understand aggregate usage patterns. We do not deploy third-party behavioral advertising trackers that follow you off-platform.
Our data handling practices comply with applicable international data protection standards and with the KYC and anti-money-laundering obligations set out under our international gaming licence.
We keep your data only for as long as it is needed to operate your account, comply with legal obligations, or resolve disputes. Account data is purged within 90 days of confirmed permanent closure.
1.1 Who We Are. sip77 ("the Company", "we", "us", or "our") operates the online gaming and sports betting platform accessible at https://sip77.bio. This Privacy Policy describes how we collect, use, store, share, and protect personal data belonging to our Members and visitors, in connection with operating the sip77 platform.
1.2 Scope. This Privacy Policy applies to all personal data processed by sip77 through: (a) the sip77 website and all associated pages; (b) the account registration and login process; (c) any communications between you and the Company's support team; and (d) any transaction data generated by deposits, wagers, or withdrawals made on the platform.
1.3 Relationship with Terms & Conditions. This Privacy Policy forms part of, and should be read alongside, the sip77 Terms & Conditions. By creating a sip77 account, you confirm that you have read and understood both documents in their entirety. In the event of any conflict between the two documents regarding the handling of personal data, this Privacy Policy takes precedence.
1.4 Our Commitment. We take data protection seriously. The sip77 platform is used by over two million players across Indonesia — from Jakarta and Surabaya to Bali, Medan, and Yogyakarta — and every one of those Members trusts us to handle their information responsibly. That trust is something we work actively to maintain.
2.1 Registration Data. When you create a sip77 account, we collect the following information:
2.2 KYC (Know Your Customer) Data. Before processing your first withdrawal, we are required under our international gaming licence to verify your identity. This requires:
2.3 Transaction Data. We record all financial activity associated with your account, including deposit amounts and timestamps, withdrawal requests and outcomes, the payment method used for each transaction (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja), and all wager placement records including game type, stake, and result.
2.4 Device and Technical Data. When you access the platform, our servers automatically collect certain technical information: your IP address, browser type and version, operating system, device type (mobile or desktop), session start and end times, and pages visited within the platform. This data is used for security, fraud detection, and improving platform performance.
2.5 Communications Data. If you contact our support team via live chat or email, we retain a record of those conversations for quality assurance, training, and dispute resolution purposes.
2.6 Voluntary Data. You may choose to provide additional information — for example, setting preferences in your account dashboard or participating in surveys. This data is collected only if you actively submit it.
| Data Category | Examples | Collected When |
|---|---|---|
| Identity | Full name, date of birth, KTP number | Registration & KYC |
| Contact | Email, phone, city of residence | Registration |
| Financial | Bank account name, deposit/withdrawal records | Transactions |
| Technical | IP address, device type, session logs | Every platform visit |
| Behavioral | Game history, wager frequency, session duration | Active gameplay |
| Communications | Live chat transcripts, support emails | When you contact us |
3.1 Operating Your Account. The primary purpose of collecting your personal data is to provide you with a fully functional sip77 account — processing deposits and withdrawals in IDR, maintaining your Wallet balance, recording your wager history, and enabling you to access all games and sportsbook markets on the platform.
3.2 Identity Verification and Fraud Prevention. We use your registration and KYC data to verify that you are who you say you are, that you are at least 21 years of age, and that your account is not being used for money laundering, fraud, or other prohibited activities. We may cross-reference data with third-party identity verification providers for this purpose.
3.3 Regulatory Compliance. As a platform operating under an international gaming licence, we are required to maintain records of all financial transactions and Member identity data for a minimum period defined by our licence agreement. We use your data to fulfill these obligations.
3.4 Customer Support. Communication data is used to respond to your queries, resolve disputes, process self-exclusion requests, and improve the quality of our support service.
3.5 Responsible Gaming Monitoring. We analyze behavioral data — including session frequency, deposit patterns, and wager size — to identify signs of problem gambling and to proactively offer responsible gaming resources. This is done in your interest and in accordance with our Responsible Gaming commitment.
3.6 Platform Improvement. Aggregate, anonymized technical and behavioral data is used to understand how Members interact with the platform, identify areas for improvement, and test new features before a full rollout.
3.7 Marketing Communications. If you have opted in to marketing communications, we may use your email address or phone number to notify you of relevant promotions — including seasonal offers tied to Indonesian cultural occasions such as Idul Fitri, Ramadhan, and Chinese New Year (Imlek). You may opt out at any time via your account settings or by contacting support.
We process your personal data only when we have a valid legal basis for doing so. The primary bases we rely on are:
5.1 Payment Processors. To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja, we transmit the minimum necessary financial and identity data to our licensed payment gateway partners. These partners are contractually bound to use your data solely for the purpose of processing your transaction.
5.2 Identity Verification Providers. KYC verification may be performed with the assistance of a third-party identity verification service. These providers access only the documents and data required to complete the verification and are prohibited from retaining your data after verification is complete.
5.3 Game Studios. When you play games hosted by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft, a session token and anonymized player identifier are passed to that studio's servers. No personally identifiable information (name, email, bank details) is shared with game studios.
5.4 Fraud and Security Services. We may share technical data (IP address, device fingerprint, session patterns) with anti-fraud and cybersecurity service providers to protect the integrity of the platform and all Members' accounts.
5.5 Legal Disclosure. We may disclose personal data to law enforcement or regulatory authorities if we are legally compelled to do so by a valid court order or regulatory directive. We will notify you of such a disclosure to the extent permitted by law.
5.6 Business Transfers. In the event of a merger, acquisition, or sale of substantially all assets of the Company, Member data may be transferred to the successor entity, subject to an equivalent or greater level of privacy protection. Members will be notified prior to any such transfer.
6.1 What Cookies Do We Use. The sip77 platform uses a limited set of cookies and similar technologies. We categorize them as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, enable secure transactions | No — required for platform function |
| Analytics | Aggregate, anonymized data on pages visited and session duration; used to improve the platform | Yes — opt out in account settings |
| Fraud Prevention | Device fingerprinting used to detect suspicious login attempts and unauthorized account access | No — required for account security |
| Preference | Remember your language display preferences and responsible gaming tool settings | Yes — clearing browser cookies resets these |
6.2 No Third-Party Advertising Cookies. We do not deploy advertising pixels, retargeting cookies, or social media tracking tags that follow your activity outside of the sip77 platform.
6.3 Managing Cookies. You can manage or delete cookies at any time through your browser settings. Note that disabling strictly necessary or fraud-prevention cookies will impair your ability to use the platform securely. Consult your browser's help documentation for instructions specific to your browser and device.
7.1 Active Accounts. We retain all personal data associated with your account for as long as your account remains open and active. This includes identity, contact, financial, and behavioral data.
7.2 Closed Accounts. Following the closure of your account — whether initiated by you or the Company — we retain your data for a period of five years to comply with our anti-money-laundering obligations and to resolve any outstanding disputes. After this period, personally identifiable data is securely deleted or anonymized.
7.3 KYC Documents. Identity documents submitted for KYC verification are retained for a minimum of five years following the date of verification, in accordance with our international gaming licence requirements. After that period, they are securely purged from our systems.
7.4 Communications. Live chat transcripts and support email records are retained for two years from the date of the interaction, then deleted.
7.5 Marketing Opt-Out. If you withdraw consent for marketing communications, your email address and phone number will be removed from all marketing lists within 10 business days. Your account and transaction records are unaffected.
8.1 Technical Safeguards. sip77 employs a range of industry-standard technical security measures to protect your personal data, including:
8.2 Organizational Safeguards. Access to Member data within the Company is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and data protection training. Data access events are logged and audited regularly.
8.3 Data Breach Notification. In the event of a confirmed data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected Members without undue delay and, where required, report the breach to the relevant supervisory authority under our licence jurisdiction.
8.4 Your Role in Security. While we take all reasonable steps to protect your data, account security also depends on you. Use a strong, unique password for your sip77 account, enable 2FA, never share your credentials, and contact support immediately if you suspect unauthorized access to your account.
As a Member of the sip77 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] (plain text — not a clickable link) or via live chat. We will respond within 30 calendar days.
10.1 The sip77 platform is strictly for adults aged 21 years and over. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21.
10.2 If we discover or are informed that a Member is under 21 years of age, we will immediately suspend and close the Account, void any associated balances, and securely delete the data collected in connection with that Account as quickly as our legal obligations permit.
10.3 If you are a parent or guardian and have reason to believe that a person under 21 in your care has registered a sip77 account, please contact our support team immediately at [email protected] (plain text). We will investigate promptly and take all necessary action.
11.1 sip77 operates under an international gaming licence and may store or process Member data on servers located outside Indonesia. Where data is transferred internationally, we ensure that appropriate safeguards are in place — including contractual data protection clauses with all processors that receive your data — to provide a level of protection equivalent to that required under international data protection standards.
11.2 Payment processing data transmitted to Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI) and domestic e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) is processed within Indonesia's domestic banking infrastructure and remains subject to Bank Indonesia's applicable payment system regulations.
11.3 By registering an account and using the sip77 platform, you acknowledge and consent to the transfer of your personal data to servers outside Indonesia where necessary to provide the services described in these Terms.
12.1 We reserve the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable regulations, or platform features. The "Last updated" date at the top of this page will always reflect the most recent revision.
12.2 For material changes — those that significantly affect your rights or how we use your data — we will notify you via a message displayed upon your next login, at least seven calendar days before the change takes effect. For minor or administrative changes, we will update the page without individual notification.
12.3 Your continued use of the sip77 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must stop using the platform and contact support to request account closure.
12.4 We recommend reviewing this page periodically, particularly around significant product or regulatory changes. The current version is always accessible at https://sip77.bio/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the sip77 Data Protection team through the following channels:
For all privacy-related requests, please be prepared to verify your identity before we can action your request. This is a safeguard that protects you as much as it protects other Members.
Now that you know how we protect your information, you can explore everything sip77 has to offer — fully secured and provably fair.